COMMUNITY GUIDELINES

Our guidelines ensure a safe, respectful, and positive experience for all users.
They apply to everyone, including Miami Premier Transportation LLC employees and contractors. Failure to comply may result in access loss. Report violations to MIAMI PREMIER TRANSPORTATION LLC D/B/A “COZEWAY” at
support@miamipremiertransportation.com.

GUIDELINES APPLICABLE TO EVERYONE

All individuals must adhere to Miami Premier Transportation’s Community Guidelines, encompassing three  fundamental principles:

Treating everyone with respect,
Contributing to mutual safety, and
Abiding by the law.

SHOW RESPECT TO ALL

Your conduct affects others’ safety and comfort. Be punctual, avoid shouting, swearing, and slamming doors. Take responsibility for your surroundings. Exercise good judgment and decency to any public space. Miami Premier Transportation LLC promotes anti-racist values, creating a safe and inclusive environment. Respect diversity and refrain from discrimination, which may lead to access revocation.

PHYSICAL CONTACT

Avoid touching strangers or individuals you just met while using Miami Premier Transportation’s service, except for limited exceptions such as providing physical assistance to those who  need it. Any form of harm or intention to hurt others is strictly prohibited.

SEXUAL ASSAULT MISCONDUCT

Maintain a respectful distance and privacy when interacting with others. Casual conversation is fine, but please refrain from commenting on looks or asking private questions. Sexual assault and misconduct of any kind, without explicit consent, are completely prohibited.

EXAMPLES OF INAPROPRIATE CONDUCT INCLUDE:

Asking personal questions about relationship status or sexual orientation 
Commenting on appearance in a derogatory or “complimentary” manner 
Making explicit comments or gestures 
Flirting, including nonverbal or suggestive actions 
Displaying indecent material

Miami Premier Transportation enforces a no-sex rule, regardless of consent or acquaintance.

THREATENING AND/OR RUDE BEHAVIOR

Prohibit aggressive, confrontational, or harassing behavior. Avoid using disrespectful, discriminatory, threatening, or inappropriate language, gestures, or actions.Maintain a respectful distance and privacy when interacting with others. Casual conversation is fine, but please refrain from commenting on looks or asking private questions. Sexual assault and misconduct of any kind, without explicit consent, are completely prohibited.

POST-TRIP CONTACT

Contact should cease after the completion of the trip or delivery, except for returning lost items. Unwanted contact, without mutual consent, is considered harassment and includes texting, calling, social media contact, visiting, or attempting to visit someone in person after completing a trip or delivery.Maintain a respectful distance and privacy when interacting with others. Casual conversation is fine, but please refrain from commenting on looks or asking private questions. Sexual assault and misconduct of any kind, without explicit consent, are completely prohibited.

DISCRIMINATION

Miami Premier Transportation does not tolerate racist or discriminatory conduct. Discrimination based on protected traits, such as race, ethnicity, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, or geographical location, is strictly prohibited.
Avoid making racial comments or using slurs, as they are never allowed as part of the Miami Premier Transportation service. Maintain a respectful distance and privacy when interacting with others. Casual conversation is fine, but please refrain from commenting on looks or asking private questions. Sexual assault and misconduct of any kind, without explicit consent, are completely prohibited.

DAMAGE TO PROPERTY

Any form of property damage is strictly prohibited. Damaging any Miami Premier Transportation vehicle or device, vandalizing property, consuming food or drink inappropriately, smoking in a vehicle, or vomiting due to excessive alcohol is prohibited.
If you cause damage to property or cause a significant mess that prohibits the chauffeur from completing more trips, you are responsible for the costs of cleaning and repair fees, excluding normal wear and tear. Intentional damage may lead to suspension of further rides. 

Cleaning fees are determined by the Miami Premier Transportation team.

PEOPLE UNDER THE AGE OF 18

To create a Miami Premier Transportation account, individuals must be at least 18 years of age. Account holders  are prohibited from requesting rides or deliveries for individuals under the age of 18 unless accompanied by the account holder or another adult during the journey. These age restrictions are applicable unless otherwise specified by local regulations, terms, or policies. Additional passengers and non-account clients.
While using Miami Premier Transportation for transportation, only the chauffeur, the requesting client, and the  client’s guests are permitted in the vehicle. These guidelines remain in effect unless overridden by local guidelines, terms, or other policies. The individual who booked the ride assumes responsibility for the conduct of their entire party. If you request a ride for another adult, you are accountable for their behavior throughout the trip.

VEHICLE INFORMATION

To facilitate convenient pickups, Miami Premier Transportation provides clients with pertinent details about chauffeurs, including their license plate number, vehicle make and model, profile picture,  and name. It is mandatory for chauffeurs to conduct trips solely using approved  vehicles.

SEAT BELT USAGE AND DASHCAMS

It is mandatory for every chauffeur and client, including those in the back seat, to always wear seat belts. Clients should ensure that the requested vehicle has enough seat belts for everyone in their party. Chauffeurs reserve the right to decline a ride if there are insufficient seat belts for all clients.

Use of Dashcams Recording Video and/or Audio
Chauffeurs have the option to install and use Dashcams to record rides, providing  evidence to Miami Premier Transportation LLC, law enforcement, or insurance companies in case of incidents  during a ride. Both chauffeurs and clients may also use their phones to record rides.

Note the following: 

In certain locations, local laws and regulations may require client consent to recording and/or advance notification of recording. It is essential to check local laws to understand responsibilities. Chauffeurs may choose to submit recordings to Miami Premier Transportation LLC, and the company will  review the footage, taking action in line with Community Guidelines and platform terms of use.
Sharing or streaming a person’s image or audio/video recording on social media or other public platforms, digital or physical, violates our Community Guidelines and may trigger further investigation by our safety team.

EMERGENCY SITUATIONS

In the event of an emergency or immediate danger, it is crucial to first alert local authorities or emergency services before notifying Miami Premier Transportation LLC.

FOLLOW THE LAW

Compliance with applicable laws and regulations is a fundamental requirement for  everyone using the Miami Premier Transportation service. Any use of the service to engage in criminal  activities, such as drug transportation, money laundering, human trafficking, or the  exploitation of children, is strictly prohibited.

COMPLIANCE WITH ALL LAWS

Our commitment is to follow all relevant laws, earning your trust, and we expect every user of the Miami Premier Transportation service to be aware of and adhere to applicable laws and Regulations. This includes traffic laws, airport rules and regulations where applicable, and general rules of the road. Users are responsible for understanding and obeying  all laws, including airport rules and regulations at airports, and road rules, signs, and  signals while using the Miami Premier Transportation service.

Ensuring that all chauffeurs and delivery personnel possess up-to-date licenses, permits, and other legal documents is mandatory. For instance, chauffeurs using a vehicle must comply with legal requirements, including maintaining a valid chauffeur’s license, insurance, and vehicle registration. We assess reports of accidents, traffic citations, and other incidents that may indicate poor, unsafe, or distracted driving.
Local regulations on parking must be followed, and chauffeurs should be aware that
stopping in bike lanes or blocking accessibility ramps may violate the law.

CLIENT CONDUCT

For clients, it is important to let the chauffeur or delivery person handle the driving.  clients should not request chauffeurs to exceed speed limits or make illegal stops, drop-offs, or maneuvers.

CAR SEATS

Both chauffeurs and clients must comply with applicable laws when traveling with  infants and small children. If the use of a car seat is mandated by law, it is the client’s responsibility to ensure that the car seat is properly installed, unless local guidelines or policies state otherwise. clients must request and pay for a car seat for their ride  prior to the ride being started to ensure safety. Children aged 12 and under should travel in the back seat. If a child does not meet the height and weight safety requirements for the car seat or if the chauffeur deems the transportation unsafe, the chauffeur may cancel the ride.

SERVICE ANIMALS AND ASSISTIVE DEVICES

Denying a ride to a client with a service animal or assistive device due to the  presence of such accommodations is against the law. Miami Premier Transportation maintains a policy in line with legal requirements. Clients are allowed to transport assistive devices and animals, whether pets or service animals, under the terms and limitations of the applicable law.

DRUGS AND ALCOHOL

Drug use and open containers of alcohol are never allowed while using the Miami Premier Transportation  service. If a client is too drunk or rowdy, chauffeurs may decline the trip  for their own safety. If you are a client and suspect that your chauffeur may be under the influence of drugs or  alcohol, kindly request the chauffeur to end the trip immediately. Exit the vehicle and dial  911 for assistance. After leaving the vehicle, please promptly report the incident to MIAMI PREMIER TRANSPORTATION LLC.

FIREARMS PROHIBITION

Clients, their guests, as well as chauffeurs and delivery personnel, are forbidden from carrying firearms while utilizing the Miami Premier Transportation service, in accordance with applicable law.  Fraud deception undermines trust and can pose safety risks. Intentionally providing false information or assuming someone else’s identity, particularly during sign-in or security  checks, is strictly prohibited. Accuracy is crucial when reporting incidents, managing your  Miami Premier Transportation accounts, disputing charges or fees, and requesting credits. Request fees or refunds only if entitled, and use offers and promotions as intended. Avoid knowingly completing invalid transactions.
Fraudulent activities encompass, but are not limited to:

Deliberately inflating the time or distance of a trip or delivery for fraudulent purposes. ● Accepting trip requests without the intention to complete, including encouraging clients to cancel for fraudulent purposes. 
Creating dummy accounts for fraudulent purposes. 
Claiming fraudulent fees or charges, such as false cleaning fees. 
Intentionally requesting, accepting, or completing fraudulent or falsified trips. Actions intended to disrupt or manipulate the normal functioning of the Miami Premier Transportation service, including manipulating phone settings to hinder platform and GPS system functionality. 
Abusing promotions or not using them for their intended purpose. 
Disputing charges for fraudulent or illegitimate reasons. 
Creating improper duplicate accounts. 
Falsifying documents, records, or other data for fraudulent purposes.

STREET HAILS AND OFF-PLATFORM PICKUPS

To enhance safety, off-platform pickups are strictly prohibited. Street hails while using the Miami Premier Transportation service is illegal, so avoid soliciting or accepting payment outside the Miami Premier Transportation service website. Clients should refrain from paying for trips in cash and should not request trips from chauffeurs outside the Miami Premier Transportation service website.

ZERO TOLERANCE FOR DRUG OR ALCOHOL USE POLICY

Miami Premier Transportation is committed to strict compliance with the regulations outlined in the Florida Legal Statutes. Consequently, we enforce a zero-tolerance policy for drug and alcohol use among chauffeurs using the Miami Premier Transportation platform for service provision. Should you have reason to believe  that a chauffeur is impaired by drugs or alcohol, kindly request to conclude the trip immediately. Subsequently, please contact 911 or your local non-emergency assistance line.

Additionally, report any violations of this policy to Miami Premier Transportation via email at support@miamipremiertransportation.com. For  immediate assistance, feel free to reach our 24/7 customer care hotline at US +1-786-564-4820.

YOUR FEEDBACK IS VALUED

Whether your experience is positive or negative, we encourage you to share it with us. Our  team constantly enhances our standards, and your feedback is crucial in ensuring their relevance as our technology advances. Please take a moment to rate your experience at the end of each trip. In case of incidents like traffic accidents that you wish to report, submit an email to support@miamipremiertransportation.com. If you encounter an emergency or immediate danger, prioritize alerting local authorities or emergency services before reaching out to  Miami Premier Transportation.

RATINGS

Both chauffeurs and clients can provide and receive ratings, along with offering feedback on the trip experience. Chauffeurs or clients falling below this minimum may lose access to parts or all of the Miami Premier Transportation service. If your rating approaches this limit, we will notify you and may share information to help improve your rating.
To maintain a high average rating, it’s beneficial to be courteous and respectful while using the Miami Premier Transportation service and interacting within the Miami Premier Transportation community. Miami Premier Transportation’s chauffeurs typically provide excellent service, and most clients are courteous, resulting in smooth trips. Please note that contacting Support will not result in the removal of individual ratings. We  understand that sometimes trips may not go as planned, and your rating reflects an average experience.
If you’re a chauffeur and you lose access to your Miami Premier Transportation account for low ratings, you may have the opportunity to get back on the road if you meet eligibility requirements.

TRIP ACCEPTANCE

If you’re a chauffeur and wish to decline trip requests, you can simply go offline or log off. Chauffeurs inactive for one year must adhere to new applicant terms and must  submit a new application to resume accepting trip requests. Deliberately refusing or canceling requests, or manipulating MIAMI PREMIER TRANSPORTATION LLC features to avoid specific requests based on protected characteristics or neighborhood characteristics, is prohibited.

VIOLATION OF TERMS AND ACCESS LOSS

Any breach of the terms within your contractual agreement(s) with Miami Premier Transportation or any applicable terms, policies, including Code of Conduct, or additional communicated standards, may result in the loss of access to all or part of the Miami Premier Transportation service. If you believe an error led to your access being revoked, please reach out to the Miami Premier Transportation Support team. Miami Premier Transportation gathers feedback through various channels and reviews reports submitted to our Support team that potentially violate our Community Guidelines. We may conduct investigations when made aware of potentially problematic behavior. If necessary, we will contact you to address and investigate the reported issues. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.
Failure to adhere to any of our guidelines may lead to the loss of access to all or part of the Miami Premier Transportation service. This includes reported violations of our Code of Conduct and certain actions taken outside of the Miami Premier Transportation service process, such as information obtained from other platforms. If we determine that these actions pose a threat to the safety of the Miami Premier Transportation community, our employees, and contractors or cause harm to Miami Premier Transportation’s brand, reputation, or business, access may be revoked. In cases of serious or repeated reports, or if cooperation is refused, access to the Miami Premier Transportation’s service may be lost.
Any behavior involving discrimination, violence, sexual misconduct, harassment, fraud, or engaging in deceptive, illegal, or unsafe activities while using the Miami Premier Transportation’s service can result in immediate loss of access. Furthermore, when law enforcement is involved, we will cooperate with their investigation in accordance with legal guidelines. Finally, every chauffeur applying to use the Miami Premier Transportation service undergoes a screening process, which includes checks on their motor vehicle record and criminal background. If any issues relevant to their use of the Miami Premier Transportation service, in violation of criteria mandated by local or state regulators, are uncovered during the motor vehicle record check, criminal background check, or any other screening, the chauffeur will lose access to the Miami Premier Transportation service.
For more details, refer to our comprehensive Community Guidelines [here](link) and Terms of Use for the United States [here](link).
*Note: chauffeurs are not representatives (actual, ostensible, or otherwise) or employees of MIAMI PREMIER TRANSPORTATION LLC D/B/A “Cozeway”. They operate as independent third-party providers.